Return Policy

At Topic of Discussion, we understand the importance of customer satisfaction. We strive to provide you with high-quality products that meet your expectations. However, we also recognize that sometimes returns are necessary. This page outlines our online order return policy to ensure a smooth and hassle-free experience for our valued customers.

1. Eligibility for Returns:

If you are not completely satisfied with your online purchase from the Topic of Discussion Pro Shop, you may be eligible for a return. To be eligible, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition as when you received it.
  • The item must be returned within 30 days of the original purchase date.
  • The item must be accompanied by the original receipt or proof of purchase.

2. Non-Returnable Items:

While we strive to accommodate all returns, certain items are non-returnable. These include:

  • Items that have been personalized or customized.
  • Items that have been worn, washed, or altered.
  • Items purchased during clearance sales or promotional events.

3. Return Process:

To initiate a return, please follow these steps:

  1. Contact our customer service team within 7 days of receiving your order to request a return.
  2. Provide the order number, item(s) you wish to return, and the reason for the return.
  3. Our customer service team will provide you with a return authorization number and further instructions.
  4. Package the item(s) securely, including the return authorization number, and ship it back to us.
  5. Once we receive the returned item(s) and verify their eligibility, we will process your refund.

4. Refund Policy:

Upon successful return and verification, we will issue a refund for the returned item(s) using the original payment method. Please note that shipping fees and any applicable taxes or duties are non-refundable.

5. Exchange Policy:

If you wish to exchange an item for a different size or color, please follow the return process outlined above and indicate your preference for an exchange. We will do our best to accommodate your request, subject to availability.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue promptly and provide a replacement or refund, as appropriate.

7. Contact Us:

If you have any questions or concerns regarding our online order return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction.

Thank you for choosing Topic of Discussion. We appreciate your support and look forward to serving you again in the future.

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